• Infographic: What Do Travelers Want From Hotels?

    As consumers have come to value experiences over things, travel has seen a significant rise in popularity. As a result, consumers have come to expect more from the hotels they do business with. Whether it's making sure that the technology in each room is commensurate with their standards or looking into the local experiences that the hotel makes available to guests, travelers want more. Here, we take a look at some of the pain points involved in today's hotel experience and how brands can adjust in order to win over the next generation of travel consumers.


    Here are four facts you need to know about consumers' hotel preferences:

    Consumers Want Local Experiences

    40% food tastings/tours of local cuisine

    36% guided tours of the town they’re visiting

    33% a learning center about the culture/life of the city they’re visiting

    27% spirit/wine/beer tours of local distilleries/wineries/breweries

    What Are Their Pain Points?

    62% said unfriendly staff

    38% said the front desk takes too long to complete requests

    34% said outdated technology in rooms

    31% said delays in service from staff

    Updating the In-Room Amenities

    59% a better Wi-Fi connection

    38% preferred coffee/tea selection in-room

    33% preferred toiletries in-room

    20% white noise machine

    18% option to select room’s layout

    16% selection of books to read

    They're Willing to Make Sacrifices

    34% business center

    27% fitness center

    24% spa

    15% room service

    11% fresh towels delivered daily

    11% later check out times

    Is your brand looking to appeal to the travelers of tomorrow? Contact us today to learn how our suite of experiential-led services can help you build brand awareness and earn lifelong loyalists.